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faqs

FAQs

Is KG Smith & Son the company name?
Yes, but we also trade as Coal Merchants UK | (KG Smith & Son (T/A Coalmerchants UK) is a registered company in England. VAT Number: 119 6909 41)
What is Natural Anthracite?
Natural anthracite is slightly more expensive per kilogram than bituminous fuels, but it more than makes up for the initial expense with its economical usage. The lack of tar produced makes it perfect for glass-fronted fires, with smaller ‘beans’ and ‘grains’ ideal for gravity fed boilers.
What is smokeless boiler fuel?
Smokeless fuel is a solid fuel type that can be used in smoke controlled areas due to it giving off no smoke whilst burning, unlike regular house coal.
What’s the difference between Firewood and Wood Briquettes?
Wood Briquettes are a manufactured product, made from pressed sawdust compared to firewood, which is a natural product.
What locations do you deliver to?
We deliver nationally but please visit our areas covered page for more information.
How should I store my fuel?
Ideally, your coal/fuel should be stored in a dry place to shelter it from the elements, a shed or garage would be ideal, while also keeping the packaging from off the floor if it could become wet. To learn more about this, read our article on solid fuel storage.
How is the fuel delivered and can we collect?
We deliver to your door in 50kg open sacks or 25kg pre -packed bags at a time that best suits you. A cash and carry service is also available at our head office K G Smith & Son, Hartwell, Northampton NN7 2HW or J Wilmers, Swindon, SN4 8EH.
Will I receive an invoice or receipt when my fuel is delivered?
Yes, the delivery driver will leave a copy of the invoice with you.
Does the price include delivery?
Yes, we’re always transparent with our quotes, so you won’t have any surprises when it comes to delivery costs.
Do you have a minimum order?
No, you can make an order with us no matter how small.
What should I do if the smoke is not clearing up the chimney?
The first thing you should do is to call a chimney sweep to inspect and, if needed, clean your chimney for you.
How often do I need to get my chimney swept?
It is recommended to have your chimney swept at least once a year.
How long does the fuel burn for?
It depends on the size of the appliance you’re using, the length of time you are burning the fuel, and the type of fuel itself. We can provide further information on specific fuels when you get in touch with us.
What is the best way to light my fire?
The best way to get a fire lit is to use dry newspaper or kindling sticks.
Can I burn house coal in a smoke control area?
No, you will need to burn smokeless fuels if you live in a smoke control area.
Which fuel is right for my home?
This depends on the appliance you have and whether or not you live in a smoke control area. Discuss your situation with us and we will be happy to suggest the right fuel.
Can I have a solid fuel fire fitted if I don’t have a chimney?
Yes, as long as the fireplace is a compatible model.
Do I need a carbon monoxide detector in my home?
We would always advise that your property has a working carbon monoxide detector in place — and that it is regularly tested.
How can I find out if I live in a Smoke Controlled Area?
The best way to find out is to speak to your local council. Smoke control areas are granular; a house on one street might be inside the smoke control area while a property in close proximity falls outside of it. Your council will be able to tell you.