Testimonials from our customers

As the UK’s largest independent coal supplier — with a dedicated delivery fleet working six days a week — KG Smith & Son (Coal Merchants UK) is committed to providing the highest standard of customer service at all times.

From initial advice to help you find the right solid fuel products for your needs, to direct delivery to your storage facility, we’re with you every step of the way. It’s thanks to this meticulous, friendly service that we’ve received so much great feedback from our customers across the country, and on this page you can read these testimonials for yourself!

Rated 4.8/5 on Reviews.io


Very happy they were able to deliver within a few days when I said I explained I had almost ran out of fuel. Helpful delivery guy.


Lovely lady on the phone, super helpful. Good price and excellent fast delivery. Good to use an independent

Mrs T Smith

Had some compost delivered to us today as we are currently in lock down. I just wanted to say a big Thank You to KG Smith for such a prompt and efficient service. Thanks also to the driver who put the bags at the top of our drive. Take care and stay safe.

Rita Carroll

Thank you, once again, for your excellent service. Even in the midst of this dreadful pandemic you have delivered my coal today. The driver was extremely good and I want to thank all of you for all that you do in a very difficult time.

Mick Lamb

Just a quick message to thank K.G Smith & Son for the great/swift service on my order. I didn't catch the delivery lads names, but they were excellent (a little early) , but excellent :-)


friendly as ever, and despite turning up in their lunch break, everyone was very willing to help find & load my bags of coal.

Derek Crane

I have used KGS for over a decade. During that time they have supplied all of my solid fuel. Delivery is spot on, overall service excellent and price competitive. Unbeatable as far as I am concerned.

Still Waters, Mercia Marina, Derbyshire

Helpful and polite staff, delivery drivers go the extra mile to help you.


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