Delivery Costs

KG Smith & Son (Coal Merchants UK) ensures you receive your goods on time, delivered in the most professional manner.

  • Our deliveries are free of charge to customers who have placed orders over 500kg across England (excluding TR and PL postcodes)
  • For orders below 500kg, a £25 delivery fee will be added
  • Scotland deliveries, as well as TR and PL postcodes, will be charged £40 for orders of over 500kg. Orders under 500kg will be charged £65 for delivery
  • If you opt for next day delivery, £15 will be added to the total bill

Access For Delivery

KG Smith & Sons will need to know if a 7.5-tonne truck can deliver to you.

If your road or driveway won’t allow this size of vehicle through, then we will need to send a small van to deliver to you.
This will require an additional £60 charge, please confirm when ordering with us.

Delivery Conditions

The majority of our products will arrive on pallets, which means your order will be delivered in a truck, so only a kerbside delivery can be guaranteed. This is due to access restrictions and the sheer size of the delivery vehicle. That said, we always strive to provide the best service possible and will deliver your order as close as we can to your property.

Please note:

  • Only sealed plastic bags of fuel will be sent with a courier.
  • Pallets can not be transported over loose gravel surfaces, so keep this in mind when ordering.
  • We are not able to carry deliveries up pathways or through to gardens.
  • Access can only be gained via hard roads that are wide enough to allow delivery trucks to pass through.
  • A planned failed delivery will incur a £50 charge to be redelivered. This must be paid before the redelivery.

If you have any questions, please feel free to contact our team who can answer your queries.


Our refunds policy is in line with the Distance Selling Regulations, which state that the customer has a cooling-off period of 7 working days in which to cancel their order. The cooling-off period begins the day after the goods are received by the customer.
Any cancellation of the order is to be made in writing to:

KG Smith and Son, 11 Forest Road, Hartwell, Northamptonshire, NN7 2HF

This is to be done within the ‘cooling-off’ period of 7 working days.
The customer will be entitled to a full refund for the goods; however, goods that are returned to the supplier will be at the customer’s expense or at a charge which does not exceed the direct delivery or haulage costs. It’s the customer’s duty to take reasonable care of the goods.

If an order is cancelled or turned away (order not accepted) while the goods are in transit, then a delivery charge of £35 + VAT per pallet will be applied.

Christmas Deliveries

If you’re looking to place an order with us to receive the goods before Christmas, please place your order on or before 19th December to receive your coal delivery before Christmas Eve.

Please note, we will not be able to deliver any orders that are placed after 19th December. Any orders placed after this date can expect delivery in the new year.

Over the Christmas period, there tends to be a backlog of orders, so please be aware that there may be a delay in delivery after the new year. If this is the case, we will be in touch to let you know.


Very happy they were able to deliver within a few days when I said I explained I had almost ran out of fuel. Helpful delivery guy.


Lovely lady on the phone, super helpful. Good price and excellent fast delivery. Good to use an independent

Mrs T Smith

Had some compost delivered to us today as we are currently in lock down. I just wanted to say a big Thank You to KG Smith for such a prompt…

Rita Carroll

Thank you, once again, for your excellent service. Even in the midst of this dreadful pandemic you have delivered my coal today. The driver was extremely good and I want…

Mick Lamb

Just a quick message to thank K.G Smith & Son for the great/swift service on my order. I didn't catch the delivery lads names, but they were excellent (a little…


friendly as ever, and despite turning up in their lunch break, everyone was very willing to help find & load my bags of coal.

Derek Crane

I have used KGS for over a decade. During that time they have supplied all of my solid fuel. Delivery is spot on, overall service excellent and price competitive. Unbeatable…

Still Waters, Mercia Marina, Derbyshire

Helpful and polite staff, delivery drivers go the extra mile to help you.


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