As the UK’s largest independent coal supplier — with a dedicated delivery fleet working six days a week — KG Smith & Son is committed to providing the highest standard of customer service at all times.
From initial advice to help you find the right solid fuel products for your needs, to final delivery directly to your storage shed, we’re with you every step of the way. It’s thanks to this meticulous, friendly service that we’ve received so much great feedback from our customers across the country, and on this page you can read this feedback for yourself!
Customer Service was outstanding. They contacted me two days day before delivery to confirm delivery slot and the driver phoned on the day to confirm time. The delivery driver was very friendly and helpful. Very well run operation I shall use again.
Very helpful and knowledgeable staff. Even went just as they had closed to top up firewood and was given a couple of bags and paid in the week. For their trust, honesty, well priced and knowledge - I can't see us ever going anywhere else!